Full career record

Career History

A deeper chronological record behind the concise live CV, covering long-term contracting, public-sector delivery, international IT management, field engineering, systems migration and earlier work.

Chronology

Professional history

Robert Jones & Agnes Hunt NHS Hospital, Oswestry

Desktop / deployment engineering
2024
  • Site-wide desktop and laptop refresh.
  • Windows 11 imaging and deployment.
  • SCCM user-data migration.
  • Asset records and ticketing.
  • Second-line support.

Flintshire County Council

Technical support and endpoint administration
2023
  • TopDesk.
  • ManageEngine Endpoint Central 11.
  • BlackBerry UEM.
  • Software and hardware deployment and troubleshooting.

Camden Council schools support

Autonomous onsite support across primary schools in Camden and Enfield
2022
  • Windows support, first- and second-line troubleshooting and some server administration.
  • Meraki-managed iPads.
  • Halo and LGfL environments.

RM / education field engineering

School IT field support
2020–2022
  • Windows 10 and Windows Server 2016.
  • Active Directory, SCCM and Office 365.
  • SIMS and wider school IT systems.

NHS Blood & Transplant

Windows rollout and upgrade work
2020–2021
  • Worked across Leeds, Manchester, Barnsley and Liverpool.
  • Windows 10 rollout and upgrade activity.
  • Data protection and remote support.
  • Rollout lead responsibilities.

London Ambulance Service

IT engineering during the early COVID period
March 2020
  • Supported equipment in 111 and 999 call centres.
  • Prepared laptops for home working.

International Academy of Greenwich

IT Manager
2019
  • Windows Server 2016 Datacentre and Active Directory.
  • G Suite and Hyper-V virtual machines.
  • Mac, PC and Chromebook support.
  • NAS, Veeam backups and Sharp printer systems.
  • RM Integris.

Langyun Education, Shenzhen

IT Manager across five schools in two districts
2017–2019
  • Helped establish the IT function.
  • Ubuntu server and small file servers.
  • Network and connectivity infrastructure.
  • Windows support.
  • Also taught English.

Lee Miller Enterprises Ltd

Owner, electronics export business from Shenzhen
2016–2017
  • WordPress and WooCommerce.
  • International sales and logistics.

Pactera, Beijing

Audio analyst / transcription work on a Microsoft contract
2012–2015
  • Work supporting improvement of voice-recognition and search systems for Xbox and Windows mobile / Cortana.
  • Office and remote work.

Wales & West Utilities

Antivirus rollout during a virus outbreak
2009
  • Work intended to contain the incident and prevent recurrence.

Dell / Cable & Wireless “IT Doctor”

Travelling technical support
2009
  • Travel across the UK and Ireland.
  • Temporary IT “Hospital” setups.
  • PC upgrades, optimisation and troubleshooting.

Toshiba

Printer survey work
2009
  • Santander, Alliance & Leicester and Abbey offices across England.

Pennaf Housing

First- and second-line support
2009
  • House-on-the-Hill support environment.
  • Microsoft environment.
  • Ghosting and domain PC deployment.

English Churches Housing Group

Systems Migration Engineer
2007
  • Travel across England.
  • Migrated users and PCs from one network to another during a merger.
  • Cisco router installation.

Trinity Mirror

Software installation engineer
2006–2007
  • Property Wizard installations at estate agents.

Dell / Netlogic

Rollout / installation engineer
2006
  • Salford Academy.
  • Nationwide PC and wireless-router deployment.

All Nations Hostel, Melbourne

Computer Engineer
2005
  • PCs, security cameras and servers.

USA Hostels, Las Vegas

Computer Engineer
2005

Thomson Prometric

Technical Specialist
2004–2005
  • Exam-computer rollout and support around the UK.

USA Hostels, Hollywood

Computer Engineer / host
2004

Vocational College

ICT Officer
2002–2003
  • Network and server administration.
  • First-, second- and third-line support.
  • Supported sites and users across Liverpool, Manchester, Runcorn and Prenton.

Earlier work

Before and alongside IT

Littlewoods

Customer services
1998–2001

Kwik Save

Cashier
1996–1998

Other historical work

International, student and service-sector roles
  • Hospitality and sales work in Australia and the United States.
  • Student support work at university.
  • Restaurant work.
  • English teaching in China.
  • Travel-based work.

Themes

Historical technical coverage

IT since 2002Long-term contracting1st / 2nd / 3rd lineWindows client/serverLinux / UbuntuActive DirectorySCCMEndpoint deploymentNetworkingTCP/IPDHCPLAN / WANWirelessCablingBackups / recoveryVeeamHyper-VField engineeringSystems migrationPublic-sector ITEducation ITNHS ITInternational work

Education

Education & study

BA (Hons) Chinese Studies · University of Wales Trinity Saint David, Lampeter · 2012

Applied Computer Technology studies · Liverpool John Moores University